> Client References

Satisfied Clients Speak Out
Since 1990, Resolution Research^® has served the needs of myriad clients of all types and sizes. Some of these include IBM, Yahoo!, Devereux Cleo Wallace Adolescent Psychiatric Centers, Dell, CIGNA Healthcare of Colorado, The College Board, BearingPoint and the American Bar Association. Take a look at what a few of our satisfied clients have to say:

“Resolution Research was very responsive and (impossibly) flexible with all the quirks required by IRB for recruitment. We will certainly keep you in mind down the road and you have our recommendation any time an opportunity comes up.”

“The data from the usability survey that was done was very interesting. Based on the results, I actually think we were a little off-base on a few areas of our website redesign. This is great to know!”

“Resolution Research provided a research solution that fit within our budget. The ROI has been incredible, even in this time of economic downturn.”

“I just wanted to send a quick thanks to everyone! I have received more compliments on the quality of the recruiting for this project than any other project I can remember – which is saying a lot since this is one of our toughest audiences to reach.”

“Working with the team at Resolution Research was an absolute pleasure. If we have survey work, or know of others who are in need of the services offered by Resolution Research, we’ll definitely send them their way.” ‘

“Resolution Research has completed two key recruitment projects for us in the past couple of months and we were very happy with the quality of recruits. We’ll definitely use Resolution Research again in the near future!”

“Working with Resolution Research was a positive, professional, and seamless experience. The information that was provided for the research that was conducted was quite instrumental during our city’s election process.”

“I have been using Resolution Research for over five years. The quality of their interviewers is consistently good…they have been trained to do appropriate probing and delivery high quality data. Also, they do not abandon a project when the going gets tough. I’ve had them suggest alternative databases, use snowballing techniques to recruit additional respondents, and combine phone and web methodologies to complete a study. Resolution has consistently delivered high-quality data on time and within budget.”

“As a result of Resolution Research’s dependability, accessibility and consistent commitment to the highest quality of work product, Resolution has become our firm’s primary research partner in the U.S. They distinguish their company by providing thoughtful, problem solving assistance whenever the inevitable challenges associated with the finding elusive target populations arise.”

“The Resolution Research staff has proven to be actively involved to assure things done right – even to the point of working on a last-minute, after-hours, request on a Friday night,. Miraculously, they were able to re-arrange the start time for an entire group the next morning when my outbound plane was delayed.”

“The Resolution Research staff was able to interview customers regarding very sensitive issues in a highly respectful and professional manner. The results were written and presented in a useful, clear and uncomplicated format that made maximum use of the data.”

“The customer service at Resolution Research was impeccable, always courteous, professional and accommodating. There were able to meet our deadlines, offered creative & intelligent suggestions for streamlining the survey process, and always remained “in touch” by returning phone calls or e-mails promptly.”

“Customer service was outstanding;…Resolution Research staff have always been available by phone, 800#, fax, cell phone and e-mail. All the agreed to information was sent to CIGNA within timelines. And there has been no evidence of any breaches of security or confidentiality. I recommend Resolution Research to you without hesitation.”

“I want to thank you for your help in the market research we have conducted on behalf of more than 200 colleges. Resolution Research has been a superb partner in meeting the data collection needs of our clients for more than 16 years. Your expert staff, qualified interviewers, and sound management made our experiences with your & your firm most successful.”

“I was impressed by the ability of the team at Resolution Research to complete all the work we assigned to them on time, if not before it was due. Their research is always thorough and comprehensive, and their direct marketing exemplary. As a matter of fact Resolution Research has proved to be so reliable and trustworthy that we have trusted their team to conduct certain highly sensitive and confidential marketing assignments we had never previously allowed off premises.”

“The Resolution Research team has been highly flexible in continuing to meet MedQuest Research’s always-demanding and evolving needs. We greatly appreciate the top-shelf service we receive.”

“The College Board maintains extremely high standards in providing services for its members, and Resolution Research has joined with us in meeting those same standards. Their record of on-time completion and delivery is all we could ask for, and they do a good job of reporting progress along the way so that we are kept well-informed.”

“CIGNA HealthCare of Colorado is very satisfied with the quality of work from Resolution Research and would highly recommend them. The work we have received has surpassed our expectations.”

“The level of pro-activity differentiates Resolution Research from other vendors for MMI. We appreciate it.”

“I was especially impressed during our recent deadline at the end of the project when the recruiters at Resolution Research seemingly worked night and day to enroll the last very difficult subjects. They seemed to care about the study as if it were their own.”

“Both the administrative personnel and the research staff at the organization are intelligent, well-educated, professionally motivated, experienced, responsive, ethical, productive, resourceful, and always ready to make any changes or additional analyses we request.”

“We have been extremely pleased with your work and will definitely use Resolution Research in the future.”